Using a custom domain for your account

This is a feature reserved for users on the client license. If you have a standard license and wish to upgrade, please contact us

ThriveCart supports the use of CNAME on your account. This allows you to replace your domain with a subdomain and domain that you own.

For example, your account and subdomain are acme.thrivecart.com.

Your products URL typically looks like:
https://acme.thrivecart.com/my-awsome-product/

Using a custom domain you can change this to something like:
https://cart.mysite.com/my-awsome-product/

We’ve made the process as simple as possible for you and will walk you through each step via instructions within your dashboard.

Getting started

Head to your Settings > Account-wide settings area.

Then click Custom domain name.

You can then go through the steps to your enable a custom domain for your ThriveCart checkout pages.

FAQ

  1. Why is this greyed out? I can’t access it.
    You need to be on the client license in order to have access to the Custom domain settings. Please contact the team to discuss upgrading.
  2. Can I set up multiple custom domains?
    Each ThriveCart license is for a single domain/account. Custom domain name replaces this so you can use your own custom domain name. It doesn’t provide additional domains.
  3. If I enable CNAME will my existing carts still work?
    Yes, any existing links using your standard ThriveCart checkout URLs will continue to work as normal. You can still link to carts using your original URLs if you wished. Your embed codes are also unaffected.
  4. I’ve enabled CNAME but I get an error when going to a checkout
    Sounds like somethings not quite set up correctly, or you’re using CloudFlare and routing traffic through them (remember, you need to disable routing traffic through CloudFlare). If you’re still having issues reach out to us in support and we can assist further.
  5. What URLs are changed by this?
    Great question! When you enable CNAME the following areas of your account can run through your custom domain:
    – Your checkout URL
    – Your customer hub URL
    – Affiliate sign up/registration URL

If you have any other questions, please contact the team directly and we’ll be happy to help.

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