Contacting the support team

WAIT! READ THIS BEFORE SUBMITTING A TICKET

Have you checked the helpdesk for an answer to your question? The helpdesk has a range of articles and will often hold the answer you need and answer your question quicker.

Is your question one of our most frequently asked questions below?

Q. I want to change my subdomain/account name
We have an article on this here. Please read and follow the directions.

Q. My checkout page is disappearing when loaded
This is likely because you have a countdown timer or quantity limit enabled on your product which has expired. Please read this article.

Q. I want to change my subdomain
Check out our FAQ article on the implications of changing your subdomain and the process if this is something you still wish to proceed with.

Q. Zapier isn’t pulling through samples
We recommend reading both our getting started with Zapier tutorial which walks you thorugh the steps to getting your sample data or the dedicated article on this step here.

 


 

Still haven’t found an answer to your question?

Please complete the form below.

So that we can help you quickly and effectively, if your question is about a specific transaction or a product, then please include as much detail as possible (URLs, order IDs, etc). Too much information is better than not enough.

We endeavour to reply to all messages within 24 hours, our average response time is much, much quicker. Our standard support hours are Monday to Friday, 9 am to 6 pm, NZST (UTC+12). The support desk is constantly monitored even out of standard hours for urgent and critical tickets.

Please give us as much detail as you can, and we will be in touch as quickly as possible!



(2mb file size limit per file, accepted formats: .gif, .png, .jpg, .jpeg). If you need to send additional attachments then you can reply to our helpdesks automatic reply with further details to add to your ticket.

Having an issue? Email us directly on support@thrivecart.com