Contacting the support team

WAIT! READ THIS BEFORE SUBMITTING A TICKET

Have you checked the helpdesk for an answer to your question? The helpdesk has a range of articles and will often hold the answer you need and answer your question quicker.

Is your question one of our most frequently asked questions below?

Q. I want to change my subdomain/account name
We have an article on this here. Please read and follow the directions.

Q. My checkout page is blank/has an expired message
This is likely because you have a countdown timer enabled on your product which has expired. Please read this article.

Q. How to redirect my customer to my own success page?
We have an article here that outlines how you can set a custom success page for your product.

Q. How do I set the branding of my invoices?
A common question from vendors with clients or multiple businesses and want to know how to set their invoice branding for different products. Read our article on this here.

Q. Why are my Stripe subscriptions showing as Trialing?
This is perfectly normal and nothing to worry about. We have an article looking at this here.


 

Still haven’t found an answer to your question?

Please complete the form below.

If you’re getting in touch regarding a technical matter, please make sure to include as much detail as possible in order for us to help you as fast as possible. If it relates to a transaction, be sure to include the transaction details. Too much information is better than not enough.

We endeavour to reply to all messages within 24 hours, our average response time is much, much shorter. Our standard support hours are Monday to Friday, 9 am to 6 pm, NZST (UTC+12). The support desk is constantly monitored even out of standard hours.

Please give us as much detail as you can, and we will be in touch as quickly as possible!