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Contacting the support team



Have you checked the helpdesk for an answer to your question? The helpdesk has a range of articles and will often hold the answer you need and answer your question quicker.

Is your question one of our most frequently asked questions below?

Q. My checkout page is blank or disappears when loaded

This is likely because you have a countdown timer or quantity limit enabled on your product which has expired. Please read this article.

Q. I want to change my subdomain

Check out our FAQ article on the implications of changing your subdomain and the process if this is something you still wish to proceed with.

Q. My subscription shows as a trial in my payment processor, but it doesn’t have a trial.

This is normal and to be expected so that we can offer advanced functionality around free and paid trials and variable upfront pricing for your subscriptions/payment plans. See helpdesk article here.

Still haven’t found an answer to your question?

Please complete the form below.

So that we can help you quickly and effectively, if your question is about a specific transaction or a product, then please include as much detail as possible (URLs, order IDs, etc). Too much information is better than not enough.

The platform is monitored around the clock, with staff on-call in the event of any major issues.

Have an issue submitting the form? Want to include attachments not supported above? Email us directly at support@thrivecart.com