Contacting the support team

WAIT! READ THIS BEFORE SUBMITTING A TICKET

Have you checked the helpdesk for an answer to your question? The helpdesk has a range of articles and will often hold the answer you need and answer your question quicker.

Is your question one of our most frequently asked questions below?

Q. My checkout page is blank or disappears when loaded

This is likely because you have a countdown timer or quantity limit enabled on your product which has expired. Please read this article.

Q. I want to change my subdomain

Check out our FAQ article on the implications of changing your subdomain and the process if this is something you still wish to proceed with.


Still haven’t found an answer to your question?

Please complete the form below.

So that we can help you quickly and effectively, if your question is about a specific transaction or a product, then please include as much detail as possible (URLs, order IDs, etc). Too much information is better than not enough.

We aim to reply to all messages within 24 hours, and our average response time is much, much quicker. Our standard support hours are Monday – Friday: 9am to 6pm, NZST (UTC+12). The platform is monitored around the clock, with staff on-call in the event of any major issues.

Having an issue? Email us directly on support@thrivecart.com