This video is taken directly from our integration page within the platform. Some of the steps mentioned will be specific to where this video originally shows within your dashboard.
To connect a membership platform to your account, you need to go to your Settings > Integrations area within your dashboard.
Want to find out more about Thrive Apprentice? Click here to learn more.
In the video above, we look at how you can connect your Thrive Apprentice site to ThriveCart so that you can automatically add customers to membership courses when their orders complete.
The Thrive Apprentice integration requires you to be running Thrive Apprentice 2.2.18 or higher on your site.
You also need to have both
1. A published course
2. Access restrictions on the course to a product in Apprentice
in order to save the integration in ThriveCart (otherwise you will see a message about not being able to verify your details).
What does this integration support?
When using ThriveCart to power your sales and sending customer information to Thrive Apprentice, you will be able to
- Add customers to individual courses automatically when orders complete
- For single payment products, the ability to automatically revoke access when refunded
- For subscriptions, the ability to automatically revoke access when cancelled
How to add customers to Thrive Apprentice automatically
To automatically add customers to Thrive Apprentice when they buy your product, you will set this up under your products Fulfillment tab.
You will want to select the option to ‘Add them to my membership site’, followed by selecting what membership fulfilment you’re looking to use followed by what specific website for that platform.
Remember, ThriveCart allows you to connect multiple membership platforms to your account and also multiple sites for each platform.
This allows you to have different products in your account that add customers to different membership sites and services you may use.
If you have multiple pricing/product options set up, then you can also choose to apply the customer to the same level for all pricing options, or set different levels for different options.
If you have a bump product enabled on your checkout, then you will also have the option to set what level you wish to apply to the customer should they purchase the bump offer.
For your upsells, you will set the fulfilment under your funnel settings for the product.
How do customers get their login details?
After your customer’s order completes, ThriveCart will send your customer information to Thrive Apprentice which will automatically have their account created if they don’t already have one associated with the email address entered at checkout.
If the customer already has an account on your site under that email address, their new membership levels will simply be added to their existing account.
New users are then sent an email with access information (which can typically be modified within your membership platform settings in their system).
WordPress looks to typically send welcome emails with login information only for new users. It’s worth noting that ThriveCart does not send the login details via email – this is sent directly from your website.
If your website is not sending this welcome email, check our general membership troubleshooting tips here.
Thrive Apprentice Member – specific troubleshooting
Unable to save integration – the most common reason for this is not having a course published in your Thrive Apprentice site. You need to have at least one course published in order to save the integration.
You will also need to ensure the course ‘access restrictions’ have a product associated with it.
If you have any issues integrating with your membership site please feel free to reach out to the friendly support team who will be more than happy to help you further.