Give your customers full control with the ThriveCart Customer Hub—a secure, self-service customer portal designed for effortless customer account management. With a single customer access link, your buyers can easily view invoices, manage subscriptions, and update billing information without ever needing to log in.
Whether through their invoice email or a direct link from your website, customers can instantly access their account, review ThriveCart recurring payments, and even handle subscription changes that meet FTC click-to-cancel requirements.
Empower your customers, reduce support requests, and deliver a smooth post-purchase experience—all from one easy-to-use hub.
How to access the customer hub
There are currently three very easy methods for how your customers can access your ThriveCart Customer Hub and update their personal or billing information, review their past transactions, or manage their subscriptions (if you’ve allowed).
Method 1 – Access link in the bottom of their purchase invoice
At the bottom of every receipt (automatically sent by the ThriveCart platform after each transaction) is a link that takes your customer directly to the page to get started with updating/editing their details.
If you have enabled recurring payment invoices to be sent, the link is also included in those receipts too.
Link not showing at the bottom of the receipt? Sounds like you’re using the ‘basic’ notification instead of the ‘detailed’ style receipt.
This link will show when using the invoice-style (detailed notification) receipt only, which is enabled by default, and will not be available on the basic notification. See our article here on setting your payment notification style.
Method 2 – Providing a link from your website, or your own methods of communication
You can also easily provide the link your customer needs to visit in your own communication or via a link on your website.
You can get the direct link to the page by visiting Settings > Account-wide settings > Customer hub
Here you will see the link to your ThriveCart customer hub. For reference, it will be in the format of https://youraccount.thrivecart.com/updateinfo/
Do not copy the URL example above, this is an example and not your unique customer hub URL. You need to replace youraccount with your own account name.
Method 3 – Sending the Profile Link
When viewing a customer’s profile in your dashboard, you’ll see a new “Send Profile Link” button.
Clicking this button will automatically send the customer an email containing their secure Customer Hub link.
Please Note: For security reasons, you will never see or copy this link directly – ThriveCart sends it on your behalf.
The customer login flow:
In any of the above methods, the customer will follow the same login flow in order to access their customer hub.
- Customer is taken to a page where they enter their purchase email address
- The system sends them an email with their access link
- The customer accesses this area with a single click – no need to remember usernames and passwords.
The system was deliberately designed this way to avoid forgotten username/password issues that you would have had to deal with and reduce your customer support.
Example Emails:
The access email when requested by entering their email from the request access page is formatted like below:
Subject: Update info / view purchase history
Someone (hopefully you!) has requested access to update your info or view your purchase history from [Vendor Name].
If this was you, click the link below.
Click here to update your info or view your purchase history
If this wasn’t you, you can safely ignore this email.
The access link email when sent by you from the customer’s profile is formatted like below:
Subject: Access your Customer Hub
Hi [Customer Name],
You requested access to your Customer Hub.
Use the button below to securely access your profile, view your purchases, and update your payment details:
[Access My Profile]
If you didn’t request this, you can safely ignore this email.
— The [Vendor Name] Team
(powered by ThriveCart)
Frequently Asked Questions (FAQs)
- Q: How do Learn students update their billing information/manage subscriptions?
- A: Customer hub functionality is now added into Learn itself, so students with access to a course from an order will have the ability to view their subscriptions/payment methods from within Learn.
- Q: My student isn’t receiving the access link via email, how can they get access?
- A: The system shares that access link only via registered customer emails. Confirm that the email they’re entering is linked to an order that exists within ThriveCart and have them check their spam/trash folders in case their inbox filtered it out. If still nothing, reach out to our support team with the customer’s email address and they can review our email send logs to troubleshoot further.
- Q: My customer paid via PayPal, do they need to log in to the hub to manage their subscription?
- A: Technically no, the customer hub will redirect them to their PayPal account if they need to update any information or wish to cancel their subscription. However, PayPal customers can still access the hub to locate invoices and confirm their purchases.
Related Articles
- How can Learn students manage their subscriptions and update billing information?
- Subscriptions – Customer self-cancellation & FTC Click to Cancel
- Customers & subscription self-cancellations
- How can customers update their personal/billing information
- Setting the branding (logo) for your customer hub