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How can customers update their personal/billing information

If your customer wants to update their personal information such as name, email, address or needs to update their card billing details, ThriveCart makes this very easy to do.

The customer has a few ways to access your customer hub where they can edit their details. We cover the different methods in how a customer can access this area in this article.

Once your customer has got access to the customer hub, at the top will be a summary of their details along with a button saying Update my info

Clicking this button will then open a modal window with their personal details and the ability to update any card details they have used to purchase from you.

To edit their card details, the user simply needs to click the ‘update’ button and then these fields will become active.

After updating any of their information, they can click the Save changes button and the system will update (and send the updated card details direct to your customer’s profile in your payment processor).

If you have any questions or need any further assistance, please contact the support team directly here.

Updated on April 4, 2022

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