How to Request a ThriveCart Subdomain Change
ThriveCart subdomain change - things to consider and how to update account domain name.
FAQ's
A selection of our most popular FAQs in support! Quick and concise and definitely a must check before submitting a ticket!
-
-
My checkout page is blank or shows an ‘expired’ or ‘no longer available’ message
Common solutions to ThriveCart checkout errors such as checkout page expired and a blank checkout page fix. -
My affiliate’s link doesn’t go to the correct place
ThriveCart will direct your affiliate’s traffic to the URL you’ve set in your product settings. If your affiliate’s link is... -
Adding users to my membership platform and redirecting to a custom success page
A commonly asked question is how you can add your customer to one of the integrated membership platforms and redirect... -
Does changing my product price affect existing subscriptions?
Learn why changing your product's subscription pricing does not affect existing subscriptions. -
My custom success page is blank
Are you redirecting customers to your own custom success page, but instead of being shown the expected page after purchasing,... -
Sale notification emails
ThriveCart allows you to enable email notifications for the sales through your account. It’s a notification that is sent immediately... -
How to clone a product
In the video below we look at how easy it is to copy/clone a product within your ThriveCart dashboard. To... -
Can I add multiple payment options to my checkout
Yes, you can! ThriveCart has a really powerful feature that does much more than offering multiple payment options on your... -
Can I issue refunds directly within my payment processor?
ThriveCart gives you the tools and flexibility to handle all your refunding from directly within the system. You can find... -
Why are my subscriptions showing as ‘trialling’ when they don’t have a trial set
Why subscriptions show as “trialling” even without a trial, and how to confirm your subscription billing cycle setup is correct. -
Unable to verify custom upsell code
Are you trying to set up a custom upsell, and getting an error that the code can’t be verified? Check... -
What currencies do you support
Learn more about ThriveCart supported currencies and ThriveCart Currency Settings on your products. -
Setting the currency of upsell or coupon
In some areas of the platform like your upsells, downsells, and coupons, we use a $ symbol to represent when... -
I cannot find a PayPal customer or their order
If you cannot find PayPal Orders in your dashboard, you can still match PayPal payments to their ThriveCart Transaction. -
My PayPal subscription/recurring payments are not showing in ThriveCart
Fix PayPal Legacy recurring payments not showing by updating your IPN URL and ensuring notifications are enabled. -
Two-Factor Authentication (2FA): Setup & FAQ
ThriveCart Two-Factor Authentication (2FA) Setup using a 6-digit authenticator app code for added account security. -
Exporting data from ThriveCart
Dive deeper into your sales with ThriveCart data export to download transactions and reports. -
My embeddable checkout is not loading/showing
Common reasons to why an embeddable checkout may not be loading within your website.