How to change my account’s subdomain
Wanting to change your account name/domain? See this article for further details.
FAQ's
A selection of our most popular FAQs in support! Quick and concise and definitely a must check before submitting a ticket!
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My checkout page is blank or shows a ‘expired’ or ‘no longer available’ message
A commonly asked question we see in support is around why a checkout page is blank when visiting the URL... -
My affiliate’s link doesn’t go to the correct place
ThriveCart will direct your affiliate’s traffic to the URL you’ve set in your product settings. If your affiliate’s link is... -
Adding users to my membership platform and redirecting to a custom success page
A commonly asked question is how you can add your customer to one of the integrated membership platforms and redirect... -
Does changing my product price affect existing subscriptions
ThriveCart lets you adjust the pricing of your products at any time, even after they are being sold. A frequently... -
My custom success page is blank
Are you redirecting customers to your own custom success page, but instead of being shown the expected page after purchasing,... -
Sale notification emails
ThriveCart allows you to enable email notifications for the sales through your account. It’s a notification that is sent immediately... -
How to clone a product
In the video below we look at how easy it is to copy/clone a product within your ThriveCart dashboard. To... -
Can I add multiple payment options to my checkout
Yes, you can! ThriveCart has a really powerful feature that does much more than offering multiple payment options on your... -
Can I issue refunds directly within my payment processor?
ThriveCart gives you the tools and flexibility to handle all your refunding from directly within the system. You can find... -
Why are my subscriptions showing as ‘trialling’ when they don’t have a trial set
ThriveCart offers advanced subscription functionality for your products. Including the ability to set up free and paid trials along with... -
Unable to verify custom upsell code
Are you trying to set up a custom upsell, and getting an error that the code can’t be verified? Check... -
What currencies do you support
ThriveCart, unlike many platforms, doesn’t restrict your account to sell in a single currency. You can have different products in... -
Setting the currency of upsell or coupon
In some areas of the platform like your upsells, downsells, and coupons, we use a $ symbol to represent when... -
Can affiliates see their referred customers
Affiliates can find the details of any referred customers, under their affiliate dashboard. If the affiliate is promoting multiple vendors,... -
I cannot find a PayPal customer or their order
If you’ve got a payment in your PayPal account that doesn’t match a customer or email in your ThriveCart account... -
My PayPal subscription/recurring payments are not showing in ThriveCart
Are you having issues with your PayPal recurring payments not showing in your ThriveCart account? Have you refunded a customer... -
Where do I get my 6-digit access code (2-Factor Authentication)
Have 2FA (Two Factor Authentication) enabled on your ThriveCart login and trying to get your 6-digit code? See this article for more information. -
Exporting data from ThriveCart
In this article we look at various methods of data export from the platform. -
My embeddable checkout is not loading/showing
Common reasons to why an embeddable checkout may not be loading within your website.