How to Contact Support
Looking for more information? Use ThriveIQ to reach out to support.
FAQ's
A selection of our most popular Frequently Asked Questions.
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How to Request a ThriveCart Subdomain Change
ThriveCart subdomain change - things to consider and how to update account domain name. -
My embeddable checkout is not loading/showing
Common reasons to why an embeddable checkout may not be loading within your website. -
Two-Factor Authentication (2FA): Setup & FAQ
ThriveCart Two-Factor Authentication (2FA) Setup using a 6-digit authenticator app code for added account security. -
My checkout page is blank or shows an ‘expired’ or ‘no longer available’ message
Common solutions to ThriveCart checkout errors such as checkout page expired and a blank checkout page fix. -
I cannot find a PayPal customer or their order
If you cannot find PayPal Orders in your dashboard, you can still match PayPal payments to their ThriveCart Transaction. -
Does changing my product price affect existing subscriptions?
Learn why changing your product's subscription pricing does not affect existing subscriptions. -
Sale notification emails
How to enable ThriveCart sale notifications and forward them to multiple emails or automate with Zapier. -
Why are my subscriptions showing as ‘trialling’ when they don’t have a trial set
Why subscriptions show as “trialling” even without a trial, and how to confirm your subscription billing cycle setup is correct. -
My PayPal subscription/recurring payments are not showing in ThriveCart
Fix PayPal Legacy recurring payments not showing by updating your IPN URL and ensuring notifications are enabled. -
What currencies do you support
Learn more about ThriveCart supported currencies and ThriveCart Currency Settings on your products. -
Exporting data from ThriveCart
Dive deeper into your sales with ThriveCart data export to download transactions and reports.