For any questions you may have, ThriveIQ has the answers.
There are two ways to launch ThriveIQ.
1. Clicking the “Contact Us” link in the navigation:
2. Access ThriveIQ in the bottom right-hand side of your screen:
From there, you can ask anything you may have questions about, and if your question isn’t answered or you need further clarification, you’ll have the option to click “I still need help”.
Re-wording your question, or asking another question, will continue the conversation and get you immediate answers through the chat with ThriveIQ.
To submit a support ticket, click the “Email” button as part of your conversation to submit details about your request.
Fill out the form details to tell us a bit about your account and request so that our support team has all the information to answer your question via email.
Don’t forget to include your Support Code so that your account is fully authenticated and our team can help you as soon as possible! This support code can accessed from Accounts > My Profile > Generate Support code at the bottom of that page.
Make sure to include examples such as customer emails, invoice ID #’s, or product URLs, as well as a description of your issue or question. You’ll also have the ability to upload screenshots or screen recordings to showcase the full issue
That’s it!
Once you hit “Send a message” your ticket will be submitted to our support team for a thorough investigation into your question.
Locate your support code
For users who reach out to ThriveCart Support via ThriveAI without being logged into their ThriveCart dashboard, the support team will need to authenticate your current access to the account via a code generated from your profile. To generate a support code:
- Head to Account > My Profile
- Scroll to the bottom of that page and click + Generate support code
- A code will be generated and you can then click copy to save it to your clipboard
- Paste that code into your email to our support desk
- The code expires after 24 hours, based on the time that it was initially shared with our support team
The Total Support Offering:
ThriveCart offers a complete support ecosystem designed to meet you wherever you are:
- ThriveIQ AI Assistant (Included) – Instant answers to common questions
- Email Support (Included) – Comprehensive help for non-urgent questions and detailed investigations: Accessed via ThriveIQ
- Knowledge Base (Included) – Comprehensive self-service documentation and tutorials
- ThriveCart Academy Community (Included) – Peer support, business guidance, and best practices via our Facebook group
- Live Chat Support (Premium add on, $19/month) – Real-time human support for urgent issues
- Dedicated Slack Channel Support (Premium add on, $499/month) – Direct contact with a Technical Account Manager for every aspect of your business. More details here.
Each channel serves a different purpose, and you can use them together based on your needs.