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Why are my subscriptions showing as ‘trialling’ when they don’t have a trial set

ThriveCart offers advanced subscription functionality for your products. Including the ability to set up free and paid trials along with different upfront initial payments (which could be used for things like setup fees, or discounted first billing periods).

Due to this functionality, when a customer purchased a subscription, it’ll show as a ‘trial’ in your payment processor (like Stripe) until the first recurring payment is due.

You can see here we have a subscription that is $37/mo subscription. But it’s showing as trialling in Stripe, why?

This is completely normal.

When processing the order the initial payment on a subscription is taken as a ‘payment’ from the customer and shown under the customers ‘payments’ area in their Stripe profile.

If you visit a customer’s profile in Stripe you will see that they have a payment for the initial payment and then the subscription is set to start when the next payment is due.

As always if you have any questions please don’t hesitate to get in touch with us via support@thrivecart.com

Updated on June 1, 2021

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