• Two-Factor Authentication (2FA): Setup & FAQ

    • September 14, 2020
    • Dale Miles

    Have 2FA (Two Factor Authentication) enabled on your ThriveCart login and trying to get your 6-digit code? See this article for more information.

  • My PayPal subscription/recurring payments are not showing in ThriveCart

    • September 11, 2020
    • Dale Miles

    Are you having issues with your PayPal recurring payments not showing in your ThriveCart account? Have you refunded a customer in PayPal and it’s not updated in ThriveCart? This is most commonly caused by having an incorrect IPN URL set up in PayPal. When integrating with PayPal, there are two…

  • I cannot find a PayPal customer or their order

    • Dale Miles

    If you’ve got a payment in your PayPal account that doesn’t match a customer or email in your ThriveCart account – don’t panic, this can be totally normal as your customer may have used a PayPal account under different details. For example, it’s not uncommon for a customer to have…

  • Pabbly

    • September 8, 2020
    • Dale Miles

    The team over at Pabbly have built a basic integration with ThriveCart and you can find more information on this along with a list of all their triggers over at https://www.pabbly.com/connect/integrations/thrivecart/ Please note that we do not manage this integration ourselves, any support questions would need to be directed to…

  • Can affiliates see their referred customers

    • Dale Miles

    Affiliates can find the details of any referred customers, under their affiliate dashboard. If the affiliate is promoting multiple vendors, they would first need to select the vendor they’re wanting to see their referrals for. If the affiliate isn’t promoting for multiple vendors on the platform (or when they click…

  • Setting the currency of upsell or coupon

    • Dale Miles

    In some areas of the platform like your upsells, downsells, and coupons, we use a $ symbol to represent when a field is a monetary amount, but where we don’t know what the currency is going to be at this time. ThriveCart provides vendors with the power to charge their…

  • What currencies do you support

    • August 24, 2020
    • Dale Miles

    ThriveCart, unlike many platforms, doesn’t restrict your account to sell in a single currency. You can have different products in your account set to sell in different currencies. Your statistics can all be filtered and sorted by the currencies that you’ve made sales in. If you’re wondering what currencies you…

  • Thrive Apprentice Integration

    • Dale Miles

    Learn how to integrate with Thrive Apprentice and have your customers automatically added to your content.

  • Adding users to my membership platform and redirecting to a custom success page

    • August 21, 2020
    • Dale Miles

    A commonly asked question is how you can add your customer to one of the integrated membership platforms and redirect to a custom success page on your website. It’s really simple to do and we cover is as part of our more detailed post-purchase and success page article here, below we’ll…

  • My affiliate’s link doesn’t go to the correct place

    • Dale Miles

    ThriveCart will direct your affiliate’s traffic to the URL you’ve set in your product settings. If your affiliate’s link is not sending traffic to the page or URL you’re expecting, it will be due to the affiliate link target URL you’ve set in your product’s settings. Specifically, this is handled…

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