Give your customers complete control with the ThriveCart Customer Hub, a streamlined customer self-service portal designed to simplify every part of the post-purchase experience.
From one secure place, customers can view invoices, manage subscriptions, cancel subscriptions when eligible, and update billing information—all without needing support. This powerful customer account management tool reduces friction, minimizes support tickets, and empowers your buyers to handle their own account details with ease.
The Customer Hub is a specifically designed area to help:
- Reduce refunds from customer frustration or confusion
- Reduce your support/helpdesk demand by letting customers help themselves
- Reduce failed charges and increase profits by letting customers easily update their info
This area is easy for your customers to access via a link that’s included in every receipt that’s sent via the ThriveCart system when they buy your products or sign up for your plans. (You can also send them the link or include it on your website).
It is secure but also does not require that your customers remember yet another username and password, which again avoids needless support queries from customers to you and means they will never have a problem updating their information!
This area gives your customers the ability to easily:
- View/print/download invoices for all of their past purchases in one place.
- Update their personal info (Address/email etc.)
- Update their billing info, either overall, or for specific active subscriptions, trials or split pay plans.
- Allows them to see easily, what subscriptions, one time products, trials, split pays etc that they have purchased from you (the vendor) and which ones are active, cancelled, completed etc.
- Gives them quick access to your support details to reduce issues for your company with customers who need help.
- Let’s them cancel trials or subscriptions directly from within this area. (If you grant the ability for your customers to do that, see more here on customer self-cancellation options).
- Let’s you add your own company logo to this area and a custom message for your customers.
How customers can access the customer hub
We have a full guide with details on how customer’s can access your customer hub here, but the ThriveCart Customer Hub:
- Is easily accessible via a link which asks them to enter the email they used to purchase, and then emails them a URL which they can use to access their area. (Deliberately designed this way to avoid forgotten username/password issues that you would have had to deal with).
- The link is included in all of the receipts/invoices that are automatically sent out via ThriveCart to your customers, so they always know, with one click, how to access all of the above. You can always send a profile link when viewing their transaction
The URL structure for your customer hub would include your account subdomain and will be similar to:
https:/myaccount.thrivecart.com/updateinfo/
Where can I access my Customer Hub settings?
You can access the settings for this area from within your ThriveCart dashboard under Settings > Account-wide settings > Customer hub
From there, you will be able to adjust the below settings:
- Your customer hub language
- Your support contact email
- Upload a logo
- Add a custom message (HTML and limited placeholder variables supported)
- Adjust customer self-cancellation settings (if using Pro+)
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- Setting the branding (logo) for your customer hub