To take payments from your customers using PayPal, there are two steps to the integration.
The first step is agreeing the permissions within your PayPal account.
The second step is setting the IPN URL in your PayPal account to send notifications to your ThriveCart account. Please note that Step 2 is very important.
If the IPN URL is not properly set up, then several features will not correctly work within ThriveCart, including’
- Tracking of successful or failed recurring payments
- Tracking of refunds processed directly in PayPal
- Tracking of subscriptions cancelled within PayPal by either yourself, the customer, or PayPal (after repeatedly failed payments).
- Affiliate commission related events (which can result in commissions not getting queued).
You’ll then need to enter the IPN URL for your ThriveCart account.
Replace ‘subdomain‘ with your ThriveCart account name (this is the xxx.thrivecart.com part of your checkout URL and what’s shown in the URL when logged into your account). If you’re unsure what to put then please reach out to us via email@example.com and we’d be happy to help.
Common PayPal Questions
I already have an IPN URL set
It’s not uncommon to have multiple platforms want to make use of the IPN URL in PayPal. If you still use another service that requires notifications from PayPal like we do, then you’ll need to look at either
- Creating a new business PayPal account (note that PayPal don’t support multiple business accounts connected to the same funding/bank sources).
- Use a 3rd-party solution to route IPN notification to multiple destinations.
As this has been a decades long issue with PayPal only limiting accounts to a single IPN, there are several methods in which you can use multiple URLs with PayPal and we have a helpdesk article here on a few possible solutions.
How do subscriptions work with PayPal?
When you’re selling a subscription-based product, or a product that has a limited number of rebills, your customer will be required to have a PayPal account so that the subscription can be set up between your PayPal account and theirs.
An important thing to note about ThriveCart is that we don’t ‘own’ your subscriptions or recurring revenue. We do not personally initiate the recurring payments from your processor/customer, this means you are not ‘held hostage’ to the platform if you wish to receive your recurring revenue.
The subscription is created directly within your PayPal account and PayPal will look to initiate the charge from the customer when the next recurring payment is due.
If that charge fails, PayPal will then look to retry after 5 days.
If there are 5 sequential failed charges, PayPal will cancel the subscription.
If it is a payment plan, and the customer misses a month due to failed payments, then the missing payment gets added to the end – ensuring they’re charged the number of payments required.
Does my customer need a PayPal account?
If you’re selling a one-time payment product with no recurring payments, then typically no – your customer doesn’t need a PayPal account to complete their purchase.
If you’re selling a subscription, or anything with future/recurring payments, then yes – the customer will require a PayPal account so that those payments can be set up and tied to their funding sources in their account.
Credit Card fields not showing on checkout
When using PayPal as a processor, your customer will be required to complete their order on the PayPal platform. We use the Express Checkout API with PayPal for maximum flexibility for vendors and this means that taking card payments via PayPal is not supported. You will need to integrate a card processor like Stripe or Auth.net.
What type of PayPal account do I need to take payments?
To take payments from customers, you will need a verified Business PayPal account. A Personal or Premier PayPal account are not compatible as they do not offer the required functionality.