Why are my subscriptions showing as ‘trialling’ when they don’t have a trial set
Why subscriptions show as “trialling” even without a trial, and how to confirm your subscription billing cycle setup is correct.
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Refunding a customer
The ThriveCart refund process to issue full or partial refunds. -
Pausing customer subscriptions
Manage recurring billing in ThriveCart to pause Subscriptions. -
Canceling customer subscriptions
Within ThriveCart, cancel subscriptions from the Subscription Management Dashboard. -
Does changing my product price affect existing subscriptions?
Learn why changing your product's subscription pricing does not affect existing subscriptions. -
What is the Customer Hub?
The ThriveCart Customer hub is your customers self-service portal to view invoices, cancel subscriptions, and everything in between. -
Your Customer’s Subscriptions
View, filter, and manage your customer subscriptions, track recurring payments, and monitor overdue subscriptions easily. -
How subscriptions are processed in ThriveCart
How ThriveCart subscriptions are processed, including PayPal recurring billing and recurring revenue management common questions -
Customers & subscription self-cancellations
Customer's Subscription Management (Self-Serve options): Customer Self-Cancellation and management for Ecommerce Compliance -
How can Learn students manage their subscriptions and update billing information?
Manage student subscriptions and billing within the ThriveCart Learn customer hub, where self-serve management just got easier