How can Learn students manage their subscriptions and update billing information?

Smarter Student Experience in Learn

Managing subscriptions and billing just got easier for your students. With the new Customer Hub in Learn, students can handle their own payments, invoices, and subscriptions directly from their Learn dashboard, no need to contact you for support.

Why it matters:

• Simplifies the student journey → everything in one place.
• Reduces support requests → fewer emails asking for billing changes or invoices.
• Builds trust → students stay in control of their own subscriptions and payment details.

Whenever a student’s course access is tied to an order through your checkout, the Customer Hub will automatically appear in their Learn dashboard. From there, they can update billing, manage subscriptions, view past orders, and resend receipts with ease.

Who Can Use the Customer Hub?

The Customer Hub appears for students whose course access is linked to an order (e.g., a one-time purchase or subscription).

• ✅ If access is linked to an order → students see the new Customer Hub page.
  
• ❌ If access is not linked to an order (e.g., imported manually, API, or quick link) → students see the standard Learn dashboard menu to update their profile, password, or log out.

What Students Can Do in the Customer Hub

When students access the Customer Hub, they’ll see:

1. Student details
   Their name and login email for the Customer Hub.
   
2. Billing details
   Billing name, address, and email address associated with their orders.
   
3. Order history
   A complete list of all their orders – whether courses or other products purchased from you using the same email.
   
   • Orders are shown immediately (no need to choose between one-time vs subscription).
   • Students can filter orders by type or search by product name or invoice number.
     
4. Receipts & invoices
   Students can view invoices, payments, and even resend their own receipts.
   
5. Payment methods
   Where applicable, students can update card information at the order level.
   
6. Subscription management
   
   • If eligible, students can cancel their own subscription directly.
   • If cancellation isn’t available, they’ll see a note with instructions to contact you.
     

Data usage info
A modal (as in the main Customer Hub) showing how their data is used.

Student Flow

1. A student logs in to their Learn dashboard.
   
2. If they’ve purchased via your checkout, clicking their name opens the Customer Hub page instead of the old profile modal.
   
3. From there, they can:
   
   • Update their billing details.
   • View and filter past orders.
   • Update their payment method for active subscriptions.
   • Resend their receipts.
   • Cancel a subscription (If the student is eligible to cancel their subscription).