How can Learn students manage their subscriptions and update billing information?

The Customer Hub in Learn makes it simple for students to manage their details, view orders, and update billing information – all from one central place.

This ensures that students who purchase access to your courses can easily manage their subscriptions, billing details, and invoices without needing to contact you directly.

Who Can Use the Customer Hub?

The Customer Hub appears for students whose course access is linked to an order (e.g., a one-time purchase or subscription).

• ✅ If access is linked to an order → students see the new Customer Hub page.
  
• ❌ If access is not linked to an order (e.g., imported manually, API, or quick link) → students see the standard Learn dashboard menu to update their profile, password, or log out.

What Students Can Do in the Customer Hub

When students access the Customer Hub, they’ll see:

1. Student details
   Their name and login email for the Customer Hub.
   
2. Billing details
   Billing name, address, and email address associated with their orders.
   
3. Order history
   A complete list of all their orders – whether courses or other products purchased from you using the same email.
   
   • Orders are shown immediately (no need to choose between one-time vs subscription).
   • Students can filter orders by type or search by product name or invoice number.
     
4. Receipts & invoices
   Students can view invoices, payments, and even resend their own receipts.
   
5. Payment methods
   Where applicable, students can update card information at the order level.
   
6. Subscription management
   
   • If eligible, students can cancel their own subscription directly.
   • If cancellation isn’t available, they’ll see a note with instructions to contact you.
     

Data usage info
A modal (as in the main Customer Hub) showing how their data is used.

Student Flow

1. A student logs in to their Learn dashboard.
   
2. If they’ve purchased via your checkout, clicking their name opens the Customer Hub page instead of the old profile modal.
   
3. From there, they can:
   
   • Update their billing details.
   • View and filter past orders.
   • Update their payment method for active subscriptions.
   • Resend their receipts.
   • Cancel a subscription (If the student is eligible to cancel their subscription).