How to Contact Support
Looking for more information? Use ThriveIQ to reach out to support.
Manage Your ThriveCart Account
Everything account-related, from logging into your account, navigating billing, to updating your profile.
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How to update your ThriveCart and Academy billing plans
Manage your ThriveCart billing. Access the Customer Hub, upgrade ThriveCart, and understand your bundled Academy plan. -
How to Request a ThriveCart Subdomain Change
ThriveCart subdomain change - things to consider and how to update account domain name. -
What is ThriveCart Pro+?
Pro was an upgrade available on accounts up until our release of Pro+ in April 2025. Features in Pro are now available in Pro+. -
What are ThriveCart Application Fees
ThriveCart Application Fees combine Stripe’s processing and subscription fees into one clear line for easier tracking, no extra charges. -
Two-Factor Authentication (2FA): Setup & FAQ
ThriveCart Two-Factor Authentication (2FA) Setup using a 6-digit authenticator app code for added account security. -
Live Chat Support: Real-Time Help When You Need It
Get real-time human support when it matters most. Live Chat connects you with ThriveCart specialists in under 5 minutes for $19/month. -
Dedicated Slack Support
Get access to a dedicated Slack channel with ThriveCart's Technical Account Manager team for white glove support.