Selling physical products through ThriveCart just got easier! By integrating with Kunaki, you can automate the production and shipping of CDs, DVDs, and other physical media. This Ecommerce Fulfillment Setup saves time, reduces manual errors, and ensures your customers receive their orders quickly and professionally.
If you haven’t already, see the Kunaki setup steps found here to connect your Kunaki account.
After integrating with Kunaki in the Integrations > Fulfillment services area, you can set up your product’s shipping options to have your product automatically fulfilled by Kunaki.
Orders will appear in your Kunaki account ~1 minute after they complete through your ThriveCart checkout. If you have funds available in your Kunaki account, they will be fulfilled automatically, otherwise, you will need to log into your Kunaki account to pay for any outstanding orders.
Setting your product to fulfill orders via Kunaki
In your product settings, under the Fulfillment tab, you can add/edit your shipping options.
When adding/editing a shipping option you will want to choose Kunaki as your fulfillment provider in the drop-down.
When selecting Kunaki, you’ll immediately be shown a screen where you can choose which Kunaki account to use (if you have integrated multiple accounts) and then which shipping method (cheapest or fastest).
Next, you’ll be able to set where this shipping option is available for and set the amount for how much you want to charge your customer.
Next step you’ll have the additional options to set about when this shipping option will appear (such as for specific payment options, etc. – see our main help desk article for more on this).
Then you’ll see the option to enter your Kunaki Product ID (which you get from your Kunaki dashboard). You can enter a single product ID here, or if you want to fulfill multiple CDs and DVDs for a single order, you can comma separate them as per the example below.
Once saved, you can save your overall product settings and you have now created a shipping option that will fulfill these Kunaki products when your customer purchases and selects this shipping option.
Frequently Asked Questions (FAQs)
- Q: Why did I receive an email with the error message “Important: There has been an error shipping an order via Kunaki.”?
- A: ThriveCart will automatically send the account owner this email if there was an error when attempting to send order details through to Kunaki. The reason for the error will be within the email itself, but to troubleshoot this error you’ll want to reach out to Kunaki directly.
A common cause for this could be if you recently updated your Kunaki password, you’ll need to update those credentials within ThriveCart to ensure that we can continue to send order data to your Kunaki account.
- A: ThriveCart will automatically send the account owner this email if there was an error when attempting to send order details through to Kunaki. The reason for the error will be within the email itself, but to troubleshoot this error you’ll want to reach out to Kunaki directly.
- Q: What information should I enable on my checkout to ensure order details are passed correctly?
- A: Within your product’s checkout editor, you’ll want to set a First Name + Last Name field (separately), as well as the customer’s full address fields, as Kunaki requires this information to automatically create orders for fulfillment.