Easily find details of all the customers and transactions referred to you by a specific affiliate, along with a quick breakdown of their performance and statistics, with our built-in reporting tools. You can easily filter this information in your transactions area of your ThriveCart account in just a couple of clicks.
Within your Transactions area
In the Filter by… drop down in your Transactions area, you’ll want to select Affiliate, then enter the affiliate ID of who you want to see the referred customers/transactions for.
Simply start typing, and our smart search will return related affiliates immediately that you can then select from in the dropdown.
The amount that you’re seeing from this transactions page is your net amount after their commission has been queued up.
Once selected, you’ll be able to view all their referred customers, but also see statistics on the gross revenue they’ve generated and how much commission they have earned in a quick overview.
At the bottom left of this page, you can download a CSV spreadsheet of all this data too.
Viewing upcoming and paid commissions
If you’re looking for more specific information such as what commissions have been paid to the affiliate or which are coming up, you can do this from your Affiliates > Payments area.
From here, you can view all upcoming commissions as well as completed (paid) commissions.
You can use the search bar to search an affiliate ID or name, and you can also specifically filter your commission’s results by
- Specific products
- Time Periods
Results will be split between automatic payments vs. Manual payments. In each section, there are several boxes that you can click into, where you can see specific results.
When searching for a specific affiliate ID, results will only be based on transactions related to that specific affiliate.
The amount that you’re seeing on this payments page is the amount that is owed to the affiliate. In this example, the commission was a 50% split.
Automatic Payments – The system has attempted or will automatically attempt to pay via connected PayPal methods
- Failed – the system attempted, but could not pay the affiliate. Common reasons could be related to PayPal not being enabled on the product, the affiliate not having completed PayPal setup, or additional permissions being required for your PayPal connection.
- Accruing – queued up based on product settings to pay on a specific date or once X number of sales are made
- Upcoming – the due date as set on the product settings has not yet made the payment due
Manual Payments – You will need to process
- Overdue – The payments due date (as set in the product settings) has come and gone and the affiliate is owed these commissions
- Due – The due date is today
- Upcoming – The due date is in the future
By filtering your commission results this way, you can see what affiliate commissions have been made or are still outstanding for specific affiliates promoting your products.
At the bottom left of this page, you can download a commission CSV spreadsheet of all this data too.
Frequently Asked Questions (FAQs)
- Q: Why wasn’t a transaction wasn’t assigned to an affiliate?
- A: This can happen in a number of scenarios such as: If the customer did not follow the affiliate link, if the customer copy/pasted the incorrect affiliate link into their browser, if the affiliate did not share their original affiliate link with the customer, or if the customer cleared their browser cache and cookies (deleting the affiliate ID from their browser) before checking out.
- Q: I’m getting an error when trying to pay an affiliate, what can I do?
- A: If the PayPal option is greyed out, this could be due to your affiliate not having PayPal connected, your PayPal permissions not being granted fully, or the product not having PayPal connected to it. If all of the above are true, then you could always re-connect your PayPal account to refresh the connection and attempt again, or reach out to our support team for further troubleshooting.
Related Articles
- The Complete Affiliate Setup & Walkthrough
- How are commissions paid to your affiliates
- Automated affiliate commissions & payouts
- Can affiliates see their referred customers