Get direct, real-time access to ThriveCart’s expert Technical Account Manager (TAM) team through your own private, dedicated Slack channel — no queues, no delays, just fast answers from people who know your business, right where you and your team are already collaborating.
Built for merchants who can’t afford to wait, Dedicated Slack Support puts ThriveCart specialists at your fingertips whenever you need them most. Rather than waiting in the standard support queue, you can communicate with ThriveCart specialists in real time via a channel set up specifically for your business.
Who is it For?
Dedicated Slack Support was designed for high-volume ThriveCart merchants but can now be purchased as an additional add-on, for $499 per month, and is available to anyone on any plan level. If your business relies heavily on ThriveCart for revenue and you need fast, direct access to expert support, this offering is built for you.
What’s Included?
- A private Slack channel set up and managed by ThriveCart’s TAM team
- Direct communication with a dedicated Technical Account Manager
- Support for complex technical questions, escalations, integrations, and time-sensitive issues
- Coordination with internal ThriveCart teams (engineering, product) when needed
Ready to Experience Premium Support?
If your business is growing and you need faster answers, dedicated attention, and real-time collaboration, Slack Support is for you.
How to Get Access
Purchase the Dedicated Slack Support subscription for $499/month via the checkout link above.
Once your access is confirmed, ThriveCart will:
- Reach out for confirmation on the email addresses and team members who will need access to the channel
- Create a private Slack channel named
team-[yourcompany]-thrivecart - Add your team members using the email addresses you provide
- Send a welcome message to kick off the channel
FAQs
- Q: Do I need a specific ThriveCart plan to access Dedicated Slack Support?
- A: Dedicated Slack Support is now available to any users purchasing the upgrade. It is not restricted to a specific plan tier.
- Q: How is this different from Live Chat Support?
- A: ThriveCart’s Live Chat support ($19/month) provides real-time chat directly inside your dashboard. Dedicated Slack Support gives you a persistent, private Slack channel with a Technical Account Manager who knows your account.
- Q: Can I add multiple team members to the channel?
- A: Yes. When your channel is set up, you can provide the email addresses of any team members you’d like to include.