This feature is included with a ThriveCart Pro+ license, and requires Learn+ for it to be enabled, and the product needs Stripe Connect+ to be enabled at the time of cancellation.
To set up how subscriptions are handled when your student’s billing fails, navigate to the Course Options screen:
At ‘If a subscription payment to access this course fails’ there are two options that you can select from if a users/student’s subscription payment to access one of your course fails:
- Pause dripping until payment is made
- Disable all access until payment is made
Pause dripping until payment is made
This prevents new content being released until their subscription payment has been made. For example, if you have content set to drip out on a rebill payment or after a specific period of time; this will be paused until payments resume.
Disable all access until payment is made
This disables your users access completely until their subscription payment has been made. Once received, they’ll then be able to access the course content again.
- If disabled; access to this course is revoked immediately upon subscription cancellation
- If enabled; subscriptions will retain access until the end of the billing period
Please Note:
A ThriveCart Pro+ & Learn+ account is required to enable this feature.
Stripe Connect+ must be enabled on the product at the time of the customer’s cancellation.
For example, if a customer bought Product A on 1st March via Stripe Legacy and was granted access to this course, then you updated Product A to Connect+ in June and the customer cancelled in July, their access would be retained until the end of their billing period. If the product was still set to use Stripe Legacy at the time of cancellation, their access would be revoked immediately.
The customer’s subscription can be managed through any processor, but the product needs to have Connect+ enabled at the time of their cancellation.
FAQs
Q: Can I use this if my subscription was set up with Stripe Enhanced?
A: Yes, but Connect+ is required to be enabled on the product at cancellation.
Q: Is this feature tied to my Learn plan or my ThriveCart plan?
A: This is gated by both your ThriveCart and Learn plans (you’ll need ThriveCart Pro+ and Learn+ to use this feature.
Q: What happens if I cancel a customer’s subscription today?
A: If the toggle is enabled and you’re using Connect+, they’ll retain access until the end of their current billing period.
Watch the video to learn more