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Encharge Integration

This video is taken directly from our integration page within the platform. Some of the steps mentioned will be specific to where this video originally shows within your dashboard.

To connect an autoresponder to your account, you need to go to your Settings > Integrations area within your dashboard.

In the video above, we look at how you can connect your Encharge account with ThriveCart.

Encharge works differently from other autoresponder integrations.
You do not have/use behaviour rules within your products.

After connecting your Encharge account with ThriveCart, we will automatically start syncing order and customer data to Encharge.

What does this integration support?

Using ThriveCart’s integration with Encharge, we trigger the following events within Encharge

  • ThriveCart order, triggered once per order overall
  • ThriveCart purchase, triggered X times, once for each item purchased
  • ThriveCart rebill, triggered on each rebill
  • ThriveCart refund, triggered on each refund

In the Purchase, Rebill and Refund ones, we also pass the following properties:

  • item_type, which is productbumpupsell or downsell
  • item_id, which is the numeric ID of the item
  • item_reference, which is the above two properties joined by a - (e.g. upsell-13 or bump-2)
  • amount, which is the relevant amount charged or refunded, in cents (e.g. 4995)
  • amount_str, which is the relevant amount charged or refunded, as a string (e.g. 49.95)

This enables you to see up a Flow which triggers when an Event called ‘ThriveCart purchase’ happens, if the item_reference is product-123 for example.

Or if the item_reference is upsell if you want to trigger on every single upsell.

Or when an Event called ‘ThriveCart refund’ happens, where the item_reference is product-5 for a specific product that gets refunded

Example within Encharge creating a flow. Event as the trigger, then the event name and property names set up to determine for when and what the flow triggers for.

Updated on July 15, 2021

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