Thrive Academy doesn’t just add a community tab to your course platform. It flips the model entirely: your Community is the product, and everything else lives inside it. Courses, discussions, peer support, resource libraries, student wins, and leaderboards all exist in one branded destination your students can get excited to return to.
This guide covers everything a creator needs to build and manage that destination — from launching your Community in under three minutes to configuring Spaces, managing member roles, publishing announcements, and keeping your community healthy with the built-in moderation tools.
Thrive Academy is currently in a closed Beta with limited access to small numbers of creators.
During these testing phases, changes to the platform and functionality will continue and this is not a final state document.
Quick Setup
Step 1 — Launch the Community Creation Wizard
From your ThriveAcademy Dashboard, click Create New. You can also access this from the ThriveCart Main Dashboard via the Communities menu, or directly from an existing course via Add Community in course settings.
The wizard takes under 3 minutes and walks you through four screens: set a name and URL, community type and access model, branding, and a final confirmation for review before your Community is created.
Step 2 — Complete the Setup Checklist
Once your Community is created you’ll land directly inside it, with a Setup Checklist visible in the sidebar. It contains four additional tasks:
- Configure Gamification — choose how you reward student engagement
- Set Up Content Spaces — determine what your students will see: Q&A, announcements, course discussions, a resource hub, or a casual lounge
- Link a ThriveCart Product — required for paid communities
- Go Live — publish your Community when you’re ready
Tasks can be completed in any order. None of them block you from accessing or editing your Community.
Step 3 — Preview and Go Live
Use the Preview Community option in the checklist to view your Community exactly as a student would see it. When you’re ready, click Go Live. Your Community enforces your chosen access model from that point forward.
Configuring Your Community
When creating a community, the creation wizard will launch walking you through setting up your core settings upfront across four screens:
Wizard Step #1: Set the Community Type and Access Model
On the left-hand side of the wizard, you can set your banner image and a logo for the community:
- Upload a Logo (JPG/PNG/SVG, max 2MB) The community initials are used by default if no logo is uploaded
- Upload a Banner Image (JPG/PNG, max 5MB; recommended 1920×400px)
Then you can choose your community structure:
| Community Type | Best For |
| Discussion: Community Only | Masterminds, memberships, and support networks with no course requirement |
| Course: Course Only | Traditional course delivery with minimal community features |
| Hybrid: Course + Community (recommended) | Courses embedded inside community; students access courses from the sidebar |
Wizard Step #2: Set Your Name and URL
- Enter your Community Name. This is required and can be 3–100 characters
- Your URL slug is auto-generated from the name, but can be edited at this step
- Add an optional tagline (max 200 characters) and Description (max 280 characters)
Wizard Step #3: Choose your Access Model
During testing phases, the only access model available is “Public”. Development will be migrating your students into your courses based on existing enrollment, and those students can be added to the community once they have been migrated.
| Access Model | How It Works |
| Public [TBD in future releases] | Anyone can join; no payment or approval required |
| Free but Private | Free to join; requires creator approval or invitation |
| Paid (ThriveCart Product) [TBD in future releases] | Requires purchase of a linked ThriveCart product |
| Invitation Only | Access by creator invitation or member referral only |
Wizard Step #4: Set your Community Branding
- Set your Brand Colour via the color picker or a hex code. This color is applied to buttons, links, and accents across the Community
- Choose your Sign-in Page Layout from 4 different styles, all built to inherit your brand colors
- A live preview updates on the left as you make changes
Wizard Step #5: Review and Confirm
- Review your Community name, type, access model, and branding
- Click Preview My Community to see a mock-up before creation
- Click Create My Community — your Community is provisioned and ready within 3 seconds
After the wizard, finish your community setup using the “Getting Started” Checklist in the left-hand sidebar.
Configure Gamification
Choose a preset or build your own:
- Light Touch — minimal points, subtle engagement signals
- Engagement Booster — moderate points for course and discussion activity
- Gamified Mastery — full point system, badges, leaderboards, and community roles
For a hands-off setup option, select the Engagement Booster gamification preset; it gives students meaningful feedback without requiring manual configuration.
Set Up Content Spaces
Every Community is made up of Spaces. Think of them as dedicated rooms inside your community, each with a clear purpose, its own discussion feed, and its own role in keeping students engaged, progressing, and coming back. Unlike bolt-on forum tools or external Facebook Groups, Spaces are woven directly into the learning experience — students never leave the community to get support, access resources, or celebrate wins.
Add and configure the Spaces your community will use. For Course + Community type communities, you can assign specific courses to dedicated Spaces here so course discussions stay in context.
Creating a New Space will open a modal to choose the space type and enter that Spaces details. Add a Name, customize the URL slug, and set your course description.
You’ll be able to set up privacy settings as well as who gets access, whether members can post, reply to posts, and if their posts will require moderator approval before going live in that space.
Space Types
Spaces are the heartbeat of a healthy community. Each Space has its own focused feed, so conversations stay organised and relevant rather than piling up in a single overwhelming thread.
Five Space types come built-in and are available the moment your Community goes live:
Q&A: Structured peer support at scale. Students post questions, peers and your team answer, and the best answer gets pinned to the top of each thread. Questions are tied to your content, so support stays in context rather than getting buried in your inbox or a generic Facebook Group. The more active your community becomes, the more Q&A runs itself.
Announcements: Your broadcast channel. Only you and your team can post here, but students can react and comment. Use it for new content drops, live session reminders, community updates, and anything time-sensitive. High-priority announcements pin to the top of every student’s feed automatically — you’ll never need to chase engagement with an email again.
Course Community: Every course comes with its own discussion board to keep course conversations together. Students can post questions related to course content, and course-specific announcements can be made here.
Resource Hub: A searchable library for everything you want to share outside of lesson content — worksheets, templates, checklists, swipe files, external links, and supplementary material. Resources are always one click away in the sidebar, so students never dig through old lesson pages trying to find that file you mentioned in Module 3.
Quiz Hub: All quizzes that exist within the communities courses can be found here so that students never miss taking quizzes and can access completed quizzes to be used as a final assessment study guide.
Lounge: VIP area for tiered student access for a more intimate Q&A and/or general discussion setting.
We recommend setting up at least Announcements and Q&A before going live so students have somewhere to land socially
Notes on Course Spaces
Courses in Thrive Academy live inside your Community alongside everything else. When a student clicks into a course, the Community sidebar stays with them the entire time: their navigation, their discussions, their leaderboard position, all visible while they learn.
Lesson-specific discussions appear directly below every piece of content, so students can ask questions in context and get support without ever breaking their flow.
Every course completion, lesson milestone, and quiz pass can generate a post in the community feed — turning individual progress into shared momentum that keeps the whole group moving forward together.
Hot Tips:
- One community can hold multiple courses. You can create separate Course Spaces per course inside a single community rather than building multiple communities
- Use private/hidden spaces and unlock rules to control which students see which space — this is the most effective way to manage complex memberships without fragmenting your community and can be based on the same tags that your students have already been assigned based on their ThriveCart Purchase.
Unlock Rules for Private and Hidden Spaces
When a space is set to private or hidden, you’ll see an additional setting for Unlock Rules, as well as the ability to set Teaser Messages or Images for private but visible spaces.
Clicking into “Unlock Rules”, you’ll be able to add a rule to determine how community members get access to this space.
These rules can be based on XP levels, course completion, passing a quiz, product purchase, X amount of time after joining community, engagement, referrals, certificates earned, or if a student has a specific tag.
The specifics of the rule will update based on your selection, but for example, you can reward highly engaged members with additional content or discussion pages. If Engagement is the chosen unlock rule, then your space will unlock for only engaged community members after they have made a certain number of posts, replies, and/or liked a certain amount of comments/posts.
Link a ThriveCart Product (Required for Paid communities)
If a purchase is the requirement for access to your community, then you’ll want to select an existing ThriveCart product or create a new one directly from the checklist. Configure tag-based unlock rules (up to 10 tags) and set your enrolment triggers. Once linked, every purchase automatically grants community access and provisions the student’s account.
As a note, linking ThriveCart Products is currently unavailable during test phases, but will become available as we move towards General Release.
Community Settings
While the Community Setup Wizard will walk you through most of the setup required to launch your community, advanced configuration can be found within your Community Settings.
General
Set your communities brand name, description, colors, logos, community banner, as well as a header image. Click the image icons to upload a logo or banner image, and preview your community in both light and dark mode.
Domain
To set a custom subdomain for your Community, such as `learn.yourdomain.com` you’ll want to make sure that this subdomain has first been added to your domain host as a CName.
Within your host, you’ll want to set it up as follows:
Name: Your desired subdomain (i.e. “learn”)
CName (or “value”): This should always be set to alias.staging.thrivecart.com explicitly – nothing else will work to propagate your custom domain.
TTL: You can set as Automatic, or anywhere between 300-3600
Custom domains that had been connected to your Learn courses should have been migrated over
Access
Where you can view and adjust your access model that was set during Community setup (Step #2).
Note that if changing access to Paid, this could remove any members who are currently enrolled, so change to a paid access model with caution.
Access Requests
Pending membership requests for public communities will live here for your approval.
Sidebar
Arrange the sections that appear as quick links in your students’ sidebar when they are viewing your community. Choose to hide any of your created spaces and rearrange the order of those spaces.
Organization
More granular organization for the Categories that exist within your Spaces. This allows you to see an overall view of every Space throughout your overall Community and move Spaces between categories.
Add a category to create multi-level Space Categories for easy navigation within your community.
An example of a complex Community with multiple Space Categories can be seen below, where an initial space is labeled the “Community” category, and then Cinematography Path and the Branding Path Space Categories each include their own courses, Q&A, Quiz, and Resource Hub Spaces.
Community Type
Change the Community Type set in Step #2 of Setup, where you can choose from Course + Community or Course Only.
Gamification
Where you can set how points are granted when using gamification in your community.
Quick Setup offers three pre-configured presets so that you can quickly and easily get started with gamification that suits your needs.
More in-depth configuration can be set if you prefer to set specific point rules, levels, leaderboard resets, and custom badges. See more on full gamification configuration in our guide here.
Frequently Asked Questions (FAQs):
- Q: Why is “Go Live” not appearing as an option in my setup checklist?
- A: For Paid communities, the Go Live task requires a linked ThriveCart product before it becomes available. Confirm the Link ThriveCart Product task is complete and the product is published in ThriveCart.
- Q: Why is my Community URL slug showing as unavailable?
- A: Slugs must be unique across the platform. Edit the slug field on Screen 1 of the creation wizard before completing setup. Once a Community is created, the slug cannot be changed.
- Q: Can I change my community type after it’s been created?
- A: Yes. Community type (Course + Community, Community Only, Course Only) can be adjusted in Community Settings after creation. Changes to your access model (such as switching from Free to Paid) may affect existing members and should be reviewed carefully before saving.
- Q: Can I have more than one Community on my account?
- A: Yes. There is no limit to the number of Communities you can create. All of them are managed from the Communities section of your ThriveAcademy Dashboard, and each has its own independent settings, Spaces, members, and Health Score.
- Q: Why aren’t my branding color changes displaying correctly after going live?
- A: Brand colours are stored in your community’s Brand Kit. If changes made during setup aren’t reflecting live, navigate to Community Settings and re-save the branding section to force a refresh.
- Q: Do Moderators and Admins count toward my student numbers?
- A: Only members enrolled in a course count toward your enrolled student stats. Moderators and Admins who are not also enrolled in a course appear in your team management view but are not counted as students.