Contact support – ThriveCart Helpdesk

Who are you? *

To help ensure your question is routed to the appropriate team, please select the option that best matches your situation.

IMPORTANT INFORMATION: READ THIS

Please be aware that ThriveCart is not a marketplace or the merchant of record or payment processor. If you have a question about an order you have placed with a vendor using ThriveCart, you will need to contact the vendor directly to discuss that further.

In your receipt will be a "Contact Support" button that will direct you to their support channel they have set for their product.

If you're needing to update your payment details, in the very bottom of your receipt will be a link to manage your billing details which will take you to the vendor's specific customer hub.

We cannot cancel your subscriptions or process refunds on behalf of the vendor you have purchased from.

IMPORTANT INFORMATION: READ THIS

Click here to read our helpdesk articles which cover the most common questions that affiliates have before submitting your ticket!

If you're an affiliate for a vendor using ThriveCart and you have questions about your commissions and how/when you're paid, you'll want to reach out to the vendor you're promoting for directly to discuss this. ThriveCart is not a marketplace nor the merchant of record or payment processor - whilst we track all your commission information on behalf of yourself and the vendor, at no point do we personally hold funds on behalf of either party. Commissions are paid directly from the vendor to their affiliates.

If you have any other questions such as general account queries, you can complete the form below.

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First name *

Last name *

Your email *

We recommend contacting us from your accounts login email address.

What is your account's subdomain? *

If in doubt, please include the URL of a checkout page.

What is your account's support code? *

From your dashboard, click the account icon top-right and then click profile. At the bottom is a button 'generate support code'.

What is your account's support code?

From your dashboard, click the account icon top-right and then click profile. At the bottom is a button 'generate support code'.

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Subject *

How can we help? *

How can we help? (copy) *

SCREENSHOTS & ATTACHMENTS

Screenshots can help the team know exactly what and where you're struggling with. We highly recommend including screenshots where possible and to do this, please look out for the ticket confirmation email you will be sent within the next few minutes.

You can reply to that email from your email platform and attach screenshots to accompany your ticket.

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