If you’ve had a customer contact you wanting you to resend their invoice/receipt then this quick article will show you how.
The first thing you need to do is head over to your Transactions area in your account.
You then need to locate the transaction you wish to resend the invoice for. If the transaction is a one-time payment product, the option to view the invoice will be visible on the transaction itself.
Clicking the invoice button you will be presented with a modal window displaying the customer’s invoice.
You can then click the Re-send to customer button to send the customer invoice email again.
The customer will then promptly get an email in their inbox. If they’re still not seeing it, make sure that they are checking spam/trash/any additional filters in their inbox (for example “Promotions” in Gmail).
You can resend initial invoices or rebill invoices (if you don’t already have them set to be sent in your product settings).
If you’re wanting to resend a receipt for a subscription payment you can do this by clicking the Manage button in the transaction area.
On the modal window, you’ll then need to click the View invoice button which will show the customer’s invoice.
You can then click the Re-send to customer button to send this receipt to the customer again.
Frequently Asked Questions (FAQs)
- Q: How do I resend a receipt for a subscription rebill?
- A: Click “Manage” on the specific subscription transaction that you’re wanting to send the invoice for then “View” the invoice and click “Re-send to customer”.
- Q: Can I resend an invoice even if it wasn’t automatically sent?
- A: Yes, this manual option allows you to resend invoices even if auto-sending wasn’t enabled in settings.
- Q: Is there a way to resend multiple receipts at once?
- A: No, receipts must be resent individually per transaction at this time.
- Q: How do I enable automatic customer invoice emails?
- A: First make sure that the “disable payment notifications” option under Account-wide settings > Invoices is unchecked.
Receipts can then be enabled/disabled on each product’s pricing option directly under the “Pricing” tab. You’ll want to check the box to “Send for initial purchase”, as well as the additional box “Send on recurring payment” if you’d like customers to automatically receive rebill invoices on their recurring payments as well.
- A: First make sure that the “disable payment notifications” option under Account-wide settings > Invoices is unchecked.