Suppressing Invoice Emails for $0 Products with Multiple Product Templates

When customers complete a checkout for a free product (total = $0), and you are using a Multiple Product template, ThriveCart suppresses invoice emails. This prevents confusion caused by receiving billing notifications when no payment was made.

What Happens

• Customers still see the normal success/fulfilment page.
• Confirmation/fulfilment emails are still delivered (so they know their order went through).
• Invoices continue to send as usual for all paid products (> $0).

Why This Matters

• Reduces customer confusion and inbox clutter.
• Keeps invoice emails tied only to real financial transactions.
• Maintains confirmation emails for free products so customers still receive acknowledgment.

How it works

1. Make sure that you have selected one of our Multiple Product Templates for your product.
2. If a customer completes checkout on a $0 product.
3. They see the success/fulfilment page as normal.
4. They receive any confirmation/fulfilment emails set up by the vendor.
5. No invoice email is sent.
6. If the product has a price greater than $0, the invoice email is sent as usual.