Stripe verification notifications are provided for Stripe Connect+ payment processor integrations only.
ThriveCart includes specific Stripe notifications directly in your dashboard. This banner appears only when Stripe requires additional information about your account, ensuring you can quickly address any pending requirements without leaving ThriveCart.
Why This Matters
Stripe occasionally needs merchants to provide extra details or documents to remain compliant with financial regulations. Previously, these requests only appeared inside the Stripe dashboard – meaning you might have missed them and risked payout delays or checkout disruptions.
With the embedded Stripe Notification Banner, you’ll see these alerts the moment you log into ThriveCart. This helps you:
- Stay informed about Stripe account requirements in real time
- Prevent interruptions to payouts or payment processing (charges)
- Complete verification steps faster and with less friction
How It Works
When your Stripe Connect+ account requires information, ThriveCart automatically displays a Stripe-branded banner at the top of your merchant dashboard.
- You log into your ThriveCart account and open your Dashboard.
- ThriveCart securely requests a session from Stripe for your connected account.
- If Stripe detects outstanding account requirements, the notification banner appears at the top of your dashboard.
- You can click the banner to go directly to Stripe’s secure interface and complete any required steps.
- Once all requirements are met, the banner automatically disappears—keeping your dashboard clean and focused.
If there are no outstanding requirements, the banner will not appear.
Important Notes
- The banner is only visible to merchants using Stripe Connect+.
- ThriveCart does not collect or store your compliance information; all sensitive data is handled securely by Stripe.
- If you’ve already completed your requirements, you won’t see the banner.
Frequently Asked Questions (FAQs)
- Q: Why do you need this information?
- A: Business and/or personal verification is a Stripe requirement in order to continue processing payments and payouts without delay. They require that you submit documentation to remain financially compliant and in order to meet KYC (Know Your Customer) obligations. You can see more on these requirements in their guide here.
- Q: I’ve already completed the verification within Stripe, why am I still seeing this banner?
- A: You’ll want to make sure that you’ve completed verification for the linked Connect+ account, such as by clicking the “update” button on the banner itself to be taken to the linked sub-account. When connecting to Stripe Connect+, Stripe will be creating an additional sub-account for use exclusively with ThriveCart. Verification may still required on these sub-accounts, and it would be this specific account requirements that are referenced in this banner.
Additionally, Stripe processing times may mean that the verification information you submitted has not yet been confirmed. You’ll want to reach out to Stripe Support to ensure that your account is in good standing and those documents submitted have been received.
- A: You’ll want to make sure that you’ve completed verification for the linked Connect+ account, such as by clicking the “update” button on the banner itself to be taken to the linked sub-account. When connecting to Stripe Connect+, Stripe will be creating an additional sub-account for use exclusively with ThriveCart. Verification may still required on these sub-accounts, and it would be this specific account requirements that are referenced in this banner.