If you as the customer have questions about the available payment plan options that you’re seeing in checkout, questions about your payment plan, or any questions about your products purchased, you’ll want to first reach out directly to the merchant that you purchased from.
You can always review your invoice receipt to locate the “Contact Support” button if you’re unsure of their contact details.
ThrivePay Installments makes high-value purchases more accessible by allowing you to split your payment into 3, 6, or 12 interest-free monthly installments using your existing credit card—no credit check required. This ThrivePay Installments customer guide will help to clarify the eligibility requirements of you, the shopper, and how to understand and manage your payment plan.
Unlike traditional Buy Now, Pay Later services that create new lines of credit, ThrivePay Installments uses your credit card’s available credit, giving you complete control and flexibility. You gain immediate access to your purchase the moment your payment is authorized, while installments are automatically charged to your card each month.
With transparent pricing, no hidden fees, and the security of working directly with your existing credit card, ThrivePay Installments transforms how you shop without the financial stress of a single large payment.
Eligibility Requirements
To use ThrivePay Installments to place an installment purchase, you must meet the following requirements:
Geographic Eligibility:
- Billing Country: Your billing address must be in the United States, United Kingdom, Canada, or Australia
- Card Issuing Country: Your credit card must also be issued from one of these four supported countries
- Product Currency Match: The product you’re purchasing must match your local currency. If you’re seeing an incorrect currency, reach out to the vendor for the correct checkout link.
Credit Card Requirements:
- Card Type: Major credit cards are supported (Visa, MasterCard, American Express, Discover)
- Valid Through Plan Duration: Your card must remain valid throughout the entire installment period
Important: The full purchase amount is authorized (placed on hold) on your card immediately, but you’re only charged monthly for each installment. This authorization ensures you have sufficient available credit to complete all payments.
How to Choose ThrivePay Installments at Checkout
Step 1: Review Payment Options at Checkout
On the checkout page, you’ll see ThrivePay Installments displayed as a payment option alongside standard payment methods. If you don’t see this option, verify:
- Your billing address is in the US, UK, Canada, or Australia
- You’re purchasing an eligible ThriveCart product
- You haven’t selected a PayPal payment option (ThrivePay Installments requires credit card)
Step 2: Choose Your Installment Plan
When you select ThrivePay Installments, you’ll be presented with installment plan options:
- 3 Months: Pay your total in 3 equal monthly payments
- 6 Months: Pay your total in 6 equal monthly payments
- 12 Months: Pay your total in 12 equal monthly payments
The checkout page will display your exact monthly payment amount for each option (e.g., “Pay $82.50/month for 6 months”).
Step 3: Complete Customer & Billing Information
Important: All fields must be completed before you can proceed with ThrivePay Installments. The system will display a validation message if any required information is missing.
Step 4: Enter Payment Details
After selecting your installment plan and clicking the Complete Order or Pay with ThrivePay Installments button, you’ll be redirected to the ThrivePay Installments secure hosted payment modal where you’ll enter:
- Credit card number
- Expiration date
- CVV/security code
- Cardholder name (if different from customer name)
- Billing address and zip code
Confirm that your billing address matches exactly what your bank has on file—mismatches can cause authorization failures.
Step 6: Purchase any additional upsells or downsells in the funnel. These will be added to your existing payment plan, increasing your monthly installments.
Step 7: Complete Authorization
Once the order completes successfully:
- The first installment charge will be posted to your credit card
- You’ll receive an immediate order confirmation email, as well as a payment plan confirmation email
- You’ll gain instant access to your purchased product – either via the URL on the success page, or via the order confirmation email
Understanding the Authorization Process
Why am I seeing two transactions after creating my installment plan?
Immediately after checkout, you will see two transactions on your credit card:
1. First Installment Payment
- This is a charge for your first installment.
- It recurs automatically based on the agreed upon schedule (monthly).
- ❌ Cannot be changed: The date or amount of this payment is fixed.
2. Authorization Hold
- This is not a charge and will not appear on your credit card bill.
- It guarantees your purchase to the Merchant and temporarily holds funds on your card.
Key Details About the Authorization:
- ⏳ The hold reduces your available credit until released. In most cases, the hold drops after a few business days, but some banks may hold funds for up to 30 days (or even the full length of your plan). ThrivePay Installments does not control how long a bank keeps the hold.
What You’ll See on Your Statement:
- Each Subsequent Month: The installment amount is charged and posted to your credit card statement.
Example: $600 Purchase in 6 Payments
- Day 30: $100 charged (2nd installment)
- Day 60: $100 charged (3rd installment)
- Final Payment: Last $100 charged
Important: You will only be charged the monthly installment amount on your credit card statement, never the full authorized amount.
Understanding Your Payment Schedule
Payments are processed on the same day each month as the date your plan started. For example, if you purchased on March 15, your next payment will be charged on April 15, then May 15, and so on.
If you purchased on the last day of a month (the 30th or 31st), future payments will always be charged on the last day of each month. For example, a purchase made on January 31 would be charged again on February 28 (or February 29 in a leap year).
Automatic Billing Process
ThrivePay Installments operates on a fully automated billing system:
How It Works:
- First Payment: Charged immediately at checkout
- Subsequent Payments: Automatically charged on the same day of each subsequent month
- No Action Required: Your card is charged automatically—no need to log in or manually action payments
- Email Confirmations: You’ll receive an email confirmation after each successful installment payment
What Happens If a Payment Fails
Payment failures can occur for various reasons including expired cards, insufficient funds, or bank declines. Here’s what happens and how to resolve it:
First Failed Payment:
- Notification: You’ll receive an email notification within 24 hours
- Action Required: Update your payment method in the Customer Portal
- Retry Schedule: The system will automatically retry charging your card
- Timeline: You typically have several days to update your payment information
Second Failed Payment:
- Notification: Urgent email sent requesting immediate action
- Account Access: Still active, but at risk of suspension
- Warning: Account will be suspended if third payment also fails
- Action Required: Update payment method immediately to avoid suspension
Third Consecutive Failed Payment:
- Notification: Final notice email sent
- Outstanding Balance: All missed payments must be paid
- Resolution: Update payment method in Customer Portal
How to Prevent Payment Failures:
- Monitor Card Expiration: Update your card before it expires
- Maintain Sufficient Credit: Ensure your card has available credit for monthly installments
- Keep Contact Info Current: Make sure you receive email notifications about payment issues
- Check Email Regularly: Watch for payment reminders and failure notifications
- Update Changes Proactively: If you get a new card, update it in the Customer Portal before your next payment date
Accessing the Shopper Portal
The ThrivePay Installments Shopper Portal is available for you to manage and review your payment plans, as well as where you can update the credit card information on file for your plan.
Viewing Your Installment Plan
Within the portal, you will be able to:
- Complete payment plan early (see Early Payoff section below)
- Update billing/shipping information
- Update credit card on file
- View payment history and upcoming installments
- Download payment receipts
How to Log in
- Access the Shopper Portal here, and click “Consumer Portal” in the top right.
- To login, you have three options:
- Login with Google (as long as your Gmail email address was the one you used when you made your purchase on the Merchant website).
- Login with Apple (as long as your email address you used when you made your purchase on the Merchant website is connected with your Apple account).
- Once logged in, click on your active Installments plan to review it.
Update Credit Card
In order to update your billing details, you’ll see an option to do so when viewing your active installments plan.
Before updating your card for installment payments, know that once billing information is updated, a new authorization will be placed on the new card for the remaining payoff amount. Future installments will automatically charge to your updated card.
- Enter your new or corrected payment information
- Ensure billing address matches your bank’s records exactly
- Confirm the update
- The system will immediately attempt to process any previously failed payments
Need Help? If you’re unable to update your payment method or continue experiencing failures after updating, you can reach out to thrivepaysupport@splitit.com for guidance.
Early Payoff
If you want to pay off your remaining balance early:
- Head to The Customer Portal here > Click “Consumer Portal” in the top right to login
- Select your active ThrivePay Installments plan
- Click the option to pay off remaining balance
- Confirm the total amount and complete the transaction
Important: Early payoff processes the full remaining balance immediately. Once completed, this action cannot be reversed. Any remaining authorization holds on your card will be released within a few business days.
Frequently Asked Questions (FAQs)
- Q: Why am I seeing an error in checkout that says my chosen payment method doesn’t support installment payments?
- A: Pricing options will be shown in checkout for ThrivePay Installments amounts, but these options are only available when paying with ThrivePay Installments. If you’re seeing this error and want to pay in full via PayPal (or using PayPal payment options), then you will need to select the one-time price option.
- Q: Do I need to apply or undergo a credit check to use ThrivePay Installments?
- A: No! There’s no credit check or application process required, meaning that this payment method does not affect your credit score. ThrivePay Installments uses your existing credit card’s available credit. As long as you have the full purchase amount available in credit and meet the geographic and card eligibility requirements, you can use ThrivePay Installments at checkout.
- Q: Why does my card need the full purchase amount in available credit if I’m paying in installments?
- Q: When will the authorization hold be released from my credit card?
- Q: Can I use ThrivePay Installments if I live outside the US, UK, Canada, or Australia?
- A: No, ThrivePay Installments is currently only available for customers with billing addresses in the United States, United Kingdom, Canada, or Australia. Additionally, your credit card must be issued from one of these four countries. If you’re located in an unsupported country, you can complete your purchase using standard credit card or other available payment methods.
- Q: What happens if my card expires during my installment plan?
- A: You’ll receive an email reminder 30 days before your card’s expiration date. You’ll need to update your payment information in the Customer Portal before your card expires to avoid payment failures. If your card expires and a payment fails, you’ll receive notifications and instructions to update your card. Your account access remains active during a grace period while you resolve the issue.
- Q: Can I pay off my remaining balance early?
- Q: What happens if I request a refund?
- A: Refunds for purchases made with ThrivePay Installments are processed according to the refund policy of the vendor you purchased from. You will need to reach out to them directly to inquire about refunds, as ThriveCart and ThrivePay Installments cannot process refunds on behalf of our vendors.
- Q: Can I change my installment plan after checkout (e.g., from 12 months to 6 months)?
- A: No, your installment plan cannot be changed once it’s created. You selected your payment term (3, 6, or 12 months) at checkout, and this determines your monthly payment amount and schedule. If you want to complete your payments faster, you can pay off your remaining balance early through the Customer Portal.
- Q: Can I have multiple ThrivePay Installments plans active at the same time?
- A: Yes, if you purchase multiple eligible products using ThrivePay Installments, each purchase creates a separate installment plan. Each plan has its own payment schedule and can be managed independently in the Customer Portal.