You can choose exactly how often you receive email notifications about your sales and affiliate activity – or turn them off entirely if you prefer. This is available to both merchants and affiliates, with support for individual emails or daily, weekly, and monthly digest emails.
What this feature does
By default, ThriveCart sends an email every time:
- A sale is made
- A commission is earned or paid
For high-volume funnels this can lead to a lot of email noise. With the new Email notifications settings you can:
- Turn all notifications on or off
- Choose which notification types you want (sales, commissions, or both)
- Decide whether you want instant emails or digest summaries (daily, weekly, or monthly)
- Pick the day and time for your digest emails
If nothing happens in the selected period (no sales/commissions), no digest email will be sent.
Where to find your email notification settings
For merchants
- Log in to your ThriveCart merchant dashboard.
- Go to Settings.
- Click Email notifications.
For affiliates
- Log in to your Affiliate dashboard.
- Go to the new Settings area.
- Click Email notifications.
Merchants and affiliates each have their own notification settings. Changing your merchant settings does not affect your affiliate notifications (and vice versa).
Email notifications page overview
On the Email notifications page you’ll see:
- Header: “Email notifications”
- Subheader: “Customise how you would like to receive email notifications about updates on sales, commission payments, etc.”
The page is organised into three main sections.
1. Turning email notifications on or off
How it works
- Enabled
- All notification controls are active.
- You can choose notification types and delivery method.
- Disabled
- All other controls (notification types, delivery methods, digests) become greyed out and can’t be changed.
- Your previous selections are remembered in the background.
- If you switch back to Enabled later, your old choices for types and digests will return.
Tip: Use this if you want to temporarily pause all emails without losing your settings.
2. Choosing which notifications you receive
Notification types:
- Sales notifications (when a sale occurs)
- Commission notifications (when commission is earned/paid)
You can:
- Check Sales notifications to receive emails or digest entries for new sales.
- Check Commission notifications to receive emails or digest entries for affiliate commissions.
If you select both, your email (individual or digest) will include both sales and commission data.
3. Choosing how often you receive emails
When enabling notifications under Settings > Email notifications, you can choose whether to receive individual emails (the system default) or setup a digest summary for the previous day/week/month.
- Individual emails – whenever an event occurs
- Works like the current behaviour: an email is sent as soon as a qualifying event happens.
- Daily digest
- One email per day that summarizes all events for the day.
- The default timing is everyday at 9AM in your timezone, but you can choose the timing to receive this digest, and set it to a specific hour of the day.
- Weekly digest
- One email per week that summarizes all events for the chosen week.
- You can set the day of the week, and time of day to receive this digest (the default is Monday at 9AM in your user timezone).
- Monthly digest
- One email per month that summarizes all events for the chosen month.
- Similar to the weekly digest, you can set a day of the month, and time of day to receive this summary. The default is the 1st of the month at 9AM, but you can choose a specific day from 1-31.
The system will collect all events for the selected period and send one digest at your chosen day + time. All times are based on your user timezone, or your overall account default timezone (see more on timezones here).
If no event occurs in the previous day/week/month that your digest is set to, no email will be sent.
What’s included in digest emails
The actual content of digest emails differs slightly for merchants and affiliates.
Merchants – daily/weekly/monthly digest
Merchant digests include:
- Total Sales
- Revenue
- Commission Paid
Sales breakdown by product:
- Product
- Sales
- Revenue
- Commissions
This gives you a high-level view of how your products performed and how much commission was paid out to your affiliates over the chosen period.
Affiliates – daily/weekly/monthly digest
Affiliate digests include:
- Referral sales
- Commissions earned
- Sales generated
Commission breakdown:
- Product
- Merchant
- Sale amount
- Commission
- Date
This helps you quickly see how your affiliate promotions performed and where your commissions are coming from.
How merchant vs. affiliate settings interact
- Merchant settings apply only to notifications related to your own products and sales.
- Affiliate settings apply only to notifications related to your affiliate promotions.
- There is no conflict between them; each profile controls its own inbox behaviour.
You can, for example:
- Use daily digests for your merchant activity, and
- Keep individual emails for your affiliate commissions.
Saving or discarding your changes
At the bottom of the Email notifications page you’ll see two buttons:
- Save and exit
- Saves your email notification preferences.
- Applies your changes immediately.
- Returns you to the main Settings page.
- Back
- Returns you to the previous page without saving any changes you’ve made on the Email notifications screen.
- Your previous settings remain in place.
Make sure to click Save and exit if you want your new preferences to take effect.